Why Book an Annual Heat Pump Service?

An air source heat pump service is essential for your system and brings three vital benefits:

  1. Maintain efficiency – Regularly servicing your heat pump could help lower your bills by keeping it energy efficient
  2. Protect your warranty – A service will keep the manufacturer’s warranty valid and help avoid big repair bills
  3. Prevent problems – Servicing your air source heat pump helps reduce the risk of a breakdown and unexpected problems.

At Metro Plumb, we offer comprehensive air source heat pump servicing designed to catch potential issues early and keep your system running efficiently all year round.

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carole anne lowe
September 24, 2026
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Fantastic job great team work done by all Polite young men that got straight on with the job And got say Lovley young lady on the reception great work 💯
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Julie B
September 24, 2026
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Excellent service from the call handling all the way to the plumbers on site. Adam and his colleague went the extra mile in sorting out a complex issue, both very polite and professional. Wouldn't hesitate to recommend.
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Kath Danaher
September 24, 2026
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Polite and considerate worker attended to rectify a drainage problem that I had reported
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Richard Rudkin
September 23, 2026
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The guy was excellent. Polite, worked quick and efficient to get things back on track. Very much appreciated. A credit to your company
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John Green
September 23, 2026
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Your guy was great he kept me informed on what he was doing. All OK with my water supply now. He told me Thames Water will be getting the bill.
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Wendy Edmunds
September 21, 2026
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Lovely Man, sorry I dont remember his name. So helpful, put me at ease with his helpfulness and explain everything he was going to do.
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Natasha Callaghan
September 21, 2026
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Very polite engineer. Did the job swiftly and with minimal fuss. Great service
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kerry schofield
September 18, 2026
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They arranged to come out straightaway at a time that suited me. I took a photo of the problem and Colin arrived with all the parts. It was done quickly and professionally and a job well done. They even took the rubbish away. Thank you Colin I would highly recommend.
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david rowley
September 18, 2026
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Fantastic service at a fair price
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Brandon Gratton
September 17, 2026
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I cannot thank Ryan from Metro Rod enough for his incredible service. I had a few leaks that needed fixing, and he went completely above and beyond to get the job done.When unexpected problems arose during the repair, he easily could have called it a day and left it for another time. Instead, he chose to stay and worked tirelessly until the job was completely done and everything was fixed properly.His dedication, professionalism, and amazing work ethic made a stressful situation so much easier. If you ever need plumbing or drainage work done, ask for Ryan—he is an absolute credit to the Metro Rod team!
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Billy Haining
September 16, 2026
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Cliff was amazing - world class service - would highly recommend!
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yunus biter
September 16, 2026
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Erin was absolutely the most fantastic engineer I have ever met. He very quickly diagnosed the issue that 8 Thames water engineer couldn't diagnose and he repaired all the damage caused by the sediments let in to my house by Thames water.
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Shirene Bentley
September 15, 2026
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Kieran was called ro attend to an emergency call out at my home as I had a leaking water pipe in my bathroom. I received a phone call from Kieran to let me know what time he would be at my property. He arrived on time. Even though it was around 9.15pm, and he must have had a long day, he was very cheerful and polite. He fixed the leak in under an hour. Keeping me constantly updated throughout and was very professional. A lovely, young chap!
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Jody Lees
September 15, 2026
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These guys were great helped out promptly and reasonable price wise which is a refreshing change thanks very much midland vw
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Lee Bowyer
September 15, 2026
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Thorough and friendly operative

What’s Included in an Air Source Heat Pump Service?

If you’re wondering what does a heat pump service involve, a professional air source heat pump service is designed to assess the health of your system, maintain peak efficiency and identify any developing issues before they become costly repairs. Regular air source heat pump servicing helps keep your heating running effectively, supports lower energy consumption and can help protect manufacturer warranty requirements.

Our expert heat pump service plan includes: 

Full system inspection and testing

We thoroughly check all components to ensure your heat pump is operating correctly and efficiently. 

Cleaning filters and internal components

We clean filters and parts to help maintain airflow and prevent strain on the system, improving both performance and lifespan. 

Checking refrigerant levels and system pressure

Proper refrigerant levels are essential for effective heating and cooling. We’ll top up or adjust as needed. 

Verifying electrical connections and controls

We inspect all wiring, sensors, and control boards to ensure safe and accurate operation. 

Identifying early signs of wear or faults

We catch small issues early to hopefully prevent costly breakdowns and extend the life of your system. 

Need a quote? Fill out the form or call us for a no-obligation estimate on your air source heat pump service cost.

Why Choose Metro Plumb for Your Heat Pump Service? 

At Metro Plumb, we make air source heat pump servicing hassle-free. Our engineers are highly trained, fully insured, and DBS-checked. We’re known for: 

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Trusted nationwide network with local air source heat pump engineers

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Qualified, insured, and DBS-checked engineers, APHC accredited

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Reliable 24/7/365 support for maintenance and repairs

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Transparent pricing and excellent customer service

A Comprehensive Air Source Heat Pump Service Checklist

During an air source heat pump service, it can be hard to know exactly what work your plumbing engineer is doing. That’s why we’ve created a comprehensive checklist to help you answer the question “what does a heat pump service involve”.
Typically, air source heat pump servicing includes the following checks.

External Unit Assessment

  • Examine the outdoor unit for signs of damage, corrosion or excessive wear
  • Remove leaves, dirt and other debris that could restrict operation
  • Inspect the heat exchanger for dirt build-up that may affect heat transfer
  • Check the fan assembly for smooth and unrestricted operation
  • Confirm the unit remains stable, level and securely mounted
  • Review condensate drainage to ensure water can discharge correctly

Airflow & Ventilation Inspection

  • Assess airflow through the heat pump to ensure optimum performance
  • Clean or replace filters where required
  • Check that vents and air pathways remain free from blockages
  • Identify any restrictions that could cause the system to work harder than necessary
  • Confirm adequate clearance around the outdoor unit

Pipework & Hydraulic System Checks

  • Inspect visible pipework and joints for signs of leakage
  • Check water circulation throughout the heating system
  • Verify operating pressures are within recommended levels
  • Inspect external insulation for deterioration or damage
  • Look for evidence of corrosion, frost damage or moisture ingress

Controls & Electrical Component Testing

  • Examine electrical connections for wear or loose terminals
  • Test the operation of thermostats and temperature sensors
  • Verify safety devices are functioning correctly
  • Check system controls respond accurately to user settings
  • Review wiring and electrical components for signs of overheating

System Performance Evaluation

  • Measure temperatures at key points within the system
  • Review heating output against expected performance
  • Run manufacturer diagnostics where available
  • Investigate any fault notifications or warning indicators
  • Assess overall efficiency and operating effectiveness

Mechanical Component Inspection

  • Check pumps, valves and moving components for signs of wear
  • Listen for unusual operational noises
  • Identify vibration issues that could indicate developing faults
  • Inspect critical components for deterioration
  • Highlight any maintenance requirements before they develop into major repairs

Service Report & Recommendations

  • Provide a summary of the system’s condition
  • Highlight any defects or areas requiring attention
  • Recommend adjustments to improve energy efficiency
  • Record servicing information for maintenance records and warranty purposes
  • Advise on future servicing or repair requirements

Regular air source heat pump maintenance helps maximise system performance, improve reliability and reduce the likelihood of unexpected breakdowns.

 

Air Source Heat Pump Servicing FAQs

What are the common warning signs that an Air Source Heat Pump needs servicing?

Common Warning Signs Include

  • Loss of heating performance or slower warm-up times
  • Rooms struggling to reach the desired temperature
  • The heat pump running for long periods without achieving the target temperature
  • Unusual sounds such as buzzing, rattling, clicking or grinding
  • Rising energy bills without a clear explanation
  • Reduced airflow from the system
  • Ice accumulation that appears more frequently than expected
  • Fault codes or warning lights appearing on the controller
  • Frequent starting and stopping of the system
  • Water leaks, damp patches or standing water near the unit
  • Increased vibration from the outdoor unit
  • Visible dirt, debris or blocked coils affecting airflow

Ignoring these warning signs can not only reduce efficiency but also increase running costs and put the system at greater risk of breakdowns. Routine air source heat pump servicing helps identify potential problems early, ensuring your system continues to deliver dependable heating throughout the year.

How often should an air source heat pump be serviced?

To keep your air source heat pump running efficiently and reliably, it’s recommended to have it serviced annually by a qualified engineer. Regular servicing ensures optimal performance, reduces energy costs, and helps identify minor issues before they become costly repairs. Annual maintenance is also a requirement to maintain manufacturer warranties in many cases. 

Why is air source heat pump maintenance important?

Regular maintenance of your air source heat pump boosts energy efficiency, prevents costly breakdowns, extends system lifespan, and keeps your warranty valid, ensuring optimal, eco-friendly performance all year round. 

Can I service my air source heat pump myself?

You can carry out basic tasks like clearing debris and cleaning filters. However, a full service should always be done by a qualified engineer to avoid damaging the system and to stay compliant with manufacturer warranties. Contact your local heat pump service experts at Metro Plumb for a free quote. 

How much does a heat pump service cost?

The average cost of servicing an air source heat pump can vary based on the size of the system and the extent of any repairs or adjustments needed during the service. 

Speak to a plumber at Metro Plumb 0800 415 514

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