5th December 2024 | News
New COO at Metro Rod & Metro Plumb
Macclesfield resident, Stephen Chambers, has been promoted to Chief Operating Officer of the £70m turnover Metro Rod & Metro Plumb business based at Tytherington following an eleven year career with the company.
Having studied in the local areas at Beech Hall and Macclesfield College, Stephen (32) started work at their contact centre and has risen steadily through the ranks to his new position, testament to the company’s desire to grow their own talent and promote from within.
The wide range of roles Stephen has undertaken have armed him with a deep understanding of all aspects of the business from dealing with clients in the call centre to managing relationships with the company’s 64 franchisees and overseeing important aspects of the business such as operations, franchise recruitment and business development.
Speaking about his new role, Stephen said,
“It’s been quite an eleven years and I’m grateful to everyone who has supported me during the progression of my career. We now have a team of over 100 people and a fantastic franchise network but there is still huge scope for development and growth given our proven track record. I’m really excited about this new opportunity and ready for the next stage in my career.”
As part of a reorganisation announced last month, Stephen was named Chief Operating Officer, reporting to Peter Molloy, Group CEO of Franchise Brands, the parent company of Metro Rod and Metro Plumb.
In his new role Stephen will oversee the running of the two brands, continue to support franchisees and will be working with teams at the support centre to ensure franchisees can grow and customers receive a first-class service.
In congratulating Stephen on his promotion, Peter said, “One of the ambitions of the Franchise Brands business is to train and develop our staff which enables us to promote from within.
Stephen is one of many people in the organisation who have benefited from this approach.
“Stephen has demonstrated a deep understanding of the business and the needs of our franchise network and clients. His experience over the last 11 years across a range of roles will stand him in good stead as he takes on his new role and responsibilities.”