Air Source Heat Pump Repair to Restore Hot Water to a Busy Sports Centre

 

A picture of the outside of a sports centre with air source heat pumps and other appliances on the wall   A picture of 2 air source heat pump control panels inside a sports centre

 

Client: Local Sports Centre

Location: Kent, United Kingdom

Service: Air Source Heat Pump Repair

 

 

 

Challenge

Our team was urgently called out to a local sports centre in Kent following a critical problem. There was no hot water available for the showers and with multiple daily users relying on this facility, resolving the issue quickly and efficiently was vital.

 

Initial Investigation

Upon investigation, we discovered that the issue wasn’t mechanical but rather technical: the Building Management System (BMS) control panel had failed to recognise the second Daikin hydro box (the internal heat exchanger units responsible for heating the water). This disrupted the hot water supply to the entire shower system.

 

Execution – Step-by-Step Highlights:

  • Conducted a full diagnostic of the air source heat pump system and BMS.
  • Identified a fault in the sequencer unit inside the plant room’s control panel.
  • Reprogrammed the sequencer to register both hydro boxes correctly.
  • Restored full operational functionality to the hot water system within hours.

 

Outcome

Thanks to our rapid response and in-depth knowledge of air source heat pump systems and building management controls, the sports centre’s hot water system was fully restored the same day with zero equipment replacements – saving the client time and money.

 

Need Assistance With Your Air Source Heat Pump?

Metro Plumb has expert air source heat pump specialists available across the country to help service, repair and install your air source heat pump, protecting you from loss of hot water and heating. Give us a call and we’ll be happy to help you!

28th May 2025   |    Blogs