Case Study: Air Source Heat Pump Installed to Replace Ageing Gas System

Air Source Heat Pump Installed to Replace Ageing Gas System

 

Client: Homeowner

Location: Kent, United Kingdom

Service: Air Source Heat Pump Install

 

Challenge

A homeowner recently embarked on a full upgrade of their domestic heating system. Metro Plumb was engaged as a specialist subcontractor for the plumbing and installation components of a technically demanding job.

 

Project Scope

The task involved the complete removal of a traditional gas boiler system and the installation of a modern, energy-efficient Air Source Heat Pump (ASHP). The broader scope included:

• Installation of a new hot water cylinder
• Fitting of 10 new radiators
• Full system integration and removal of the old gas boiler

Metro Plumb Kent & Sussex was tasked with all plumbing aspects of the project. Their mission was to deliver a seamless installation that balanced performance, efficiency, and aesthetics.

 

Outcome

• A fully operational, energy-efficient ASHP system
• Satisfied customer with zero visual compromise to their home
• Demonstrated synergy between the main contractor and subcontractor

 

“I was really impressed with their efforts. They provided additional options that we hadn’t previously considered.They really went above and beyond at every step, and I will definitely be calling them for any more plumbing work in the future.” AndyBentham, via Trustpilot

 

Key Contributions

 

Meticulous Pipework Installation

One of the standout achievements was Metro Plumb’s expert routing of new pipework:

• Discreet routing through eaves and under floorboards, demonstrating a strong commitment to visual discretion and property preservation.
• Thorough pipe insulation to maximise thermal efficiency and ensure long-term system reliability.

This thoughtful planning resulted in minimal visual impact, preserving the home’s interior aesthetics while ensuring top-notch functionality.

 

Solution-Oriented Problem Solving

Throughout the project, unforeseen technical challenges emerged. The team:

• Took initiative to suggest alternative layouts for heat pump and radiator positioning
• Provided additional system enhancements where required
• Proactively addressed and resolved every obstacle, showcasing agility and deep technical expertise

 

Client-Centric Communication

The team maintained clear and open communication with the client:

• Explained how the new system worked in simple terms
• Answered all queries with patience and clarity
• Offered future-ready advice, ensuring the client felt confident about operating the new system independently

 

Need Assistance With Your Air Source Heat Pump?

Metro Plumb has expert air source heat pump specialists available across the country to help service, repair and install your air source heat pump, protecting you from loss of hot water and heating. Give us a call and we’ll be happy to help you!